Decathlon Customer Support & FAQ
Everything you need to know about your sports gear orders, delivery, and returns.
How can I track my order?
Once your order is shipped, you will receive an email with a tracking number and a link to the carrier's website. You can also track your status directly in the 'My Orders' section of your Decathlon account.
What is the return policy for sports equipment?
We offer a 365-day return policy for Decathlon account holders. Products must be in their original condition. For hygiene reasons, certain items like swimwear and undergarments may have specific restrictions unless faulty.
Do you offer assembly services for large items like treadmills or bikes?
Yes, we offer professional assembly services for bulky fitness equipment and bicycles for an additional fee. You can select this option during the checkout process or contact our support team post-purchase.
How do I know which size to choose for technical sports apparel?
Each product page features a detailed 'Size Guide' button. We provide measurements and 'Fit Finder' recommendations based on your height and weight to ensure you get the right gear for your performance.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Decathlon Gift Cards. We also offer interest-free installment plans through our financing partners.
Are Decathlon products covered by a warranty?
Most of our Passion Brand products (such as Quechua, Tribord, and Btwin) come with a minimum 2-year warranty. Specific items, like certain backpack frames and bike frames, may carry a lifetime warranty against manufacturing defects.